SHIPPING & RETURNS

Shipping Policy

We aim to get all goods delivered to customers within 3 working days however during busy periods this may take longer.

Parcels under 2kg will be sent via Royal Mail 2nd Class 

Parcels over 2kg will be sent via a courier this will vary depending on the weight of your parcel. 

Goods can be collected from the office however please ring or message in advance as we do not have specific working hours.

Orders over £30 qualify for free delivery (UK ONLY)

PLEASE NOTE THAT AT THIS TIME ORDERS CAN NOT BE COLLECTED FROM THE UNIT

We do ship internationally the cost is based on weight so once you have finished shopping go to your cart and the system will advise you of the shipping cost once the  shipping address has been provided.

Return & Exchange Policy

We only accept returns on products that may arrive faulty, however depending on the circumstances we may make exception to this, if a product does arrive faulty or damaged please let us know within 24 hours of receipt.

Once a product has been opened and/or used we will not offer a refund. 

If the product has been incorrectly ordered or a change of mind has happened then the returning postage fee will be the responsibility of the customer and the original postage fee will not be refunded, again we will only accept unopened and unused products back.

Should a product be faulty upon arrival we will gladly exchange the product for you once evidence is received of the fault as we will need photographic evidence to make a claim against the postal service. 

PEARLYWINKS

CRAFT SUPPLIES

Address

Pearlywinks Craft Supplies

Adams Self Store

Swan Lane Mill

Higher Swan Lane

Bolton

BL3 3AQ

Tel: 01204 214142

Opening Hours

Mon - Fri: 9am - 5pm

Saturday: Closed

Sunday: Closed

Please note we are available outside of these hours.

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© 2020 by Pearlywinks Craft Supplies