STORE POLICY

Customer Care

At Pearlywinks Craft Supplies, we pride ourselves on customer service, our customers mean the world to us and we wouldn't be where we are today without them. 

If you have any queries please do not hesitate to contact us be that using the contact us form over the phone, by email or via the post we are always here to help with anything.

 

We are always interested in new ideas for colours or even designs so if you think there is something we may be missing then let us know and where possible we will try and develop something for you. 

Privacy & Safety

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How is this information collected?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How your information is used.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we might communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us at admin@pearlywinkscraftsupplies.com or send us mail to:

Pearlywinks Craft Supplies

Adams Self Store

Swan Lane Mill

Higher Swan Lane

Bolton

BL3 3AQ

Privacy Policy Updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions regarding your information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@pearlywinkscraftsupplies.com or send us mail to:

Pearlywinks Craft Supplies

Adams Self Store

Swan Lane Mill

Higher Swan Lane

Bolton

.

Wholesale/Trade Inquiries

We are always interested in new businesses becoming stockist for our Pearlywinks products if you would like more information please drop us an email to sales@pearlywinkscraftsupplies.com.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

PEARLYWINKS

CRAFT SUPPLIES

Address

Pearlywinks Craft Supplies

Adams Self Store

Swan Lane Mill

Higher Swan Lane

Bolton

BL3 3AQ

Tel: 01204 214142

Opening Hours

Mon - Fri: 9am - 5pm

Saturday: Closed

Sunday: Closed

Please note we are available outside of these hours.

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© 2020 by Pearlywinks Craft Supplies